Shipping policy
Shipping Policy
At Julia & Santos, we’re committed to delivering your order quickly and efficiently. Please review the details below to understand our current shipping practices.
🚚 Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order is processed, you’ll receive a shipping confirmation email with tracking details.
🌎 Shipping Locations
We currently ship to addresses within the United States and select international locations. If your country is not available at checkout, please reach out to us at info@juliaandsantos.com to inquire about custom shipping options.
📦 Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard (U.S.) | 3–7 business days |
| Expedited (U.S.) | 2–3 business days |
| International Standard | 7–21 business days (varies) |
Delivery times are estimated and may vary depending on carrier delays, holidays, or weather conditions.
💳 Shipping Rates
At checkout, you’ll be able to choose from a variety of shipping carrier options based on your location, preferred speed, and budget.
Shipping rates are calculated automatically based on your selection and order weight.
🚨 Incorrect Shipping Information
Please make sure your shipping address is correct at the time of purchase.
Julia & Santos is not responsible for lost or delayed shipments due to incorrect or incomplete address information provided by the customer.
📦 Lost or Stolen Packages
Once a package has been marked as “Delivered” by the carrier, Julia & Santos is not responsible for lost or stolen packages. If your package is missing after delivery, please:
-
Check with neighbors or your local post office
-
Contact the shipping carrier directly
-
Reach out to us at info@juliaandsantos.com and we’ll do our best to assist
❓ Questions?
If you have any questions about your order or shipping details, feel free to email us at info@juliaandsantos.com or use the chat box on our site.